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SupportTicket

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type SupportTicket implements Node {
  id: ID!
  createdAt: Time!
  requesterID: String!
  requesterEmail: String
  ownerID: String!
  subject: String!
  message: String!
  source: SupportTicketSource!
  status: SupportTicketStatus!
  conversationID: ID
  agentRunID: ID
  transcriptExcerpt: String
  traceLink: String
  updatedAt: Time!
}

Fields​

SupportTicket.id ● ID! non-null scalar​

SupportTicket.createdAt ● Time! non-null scalar​

SupportTicket.requesterID ● String! non-null scalar​

JWT sub of the person who filed the ticket

SupportTicket.requesterEmail ● String scalar​

Email claim of the requester at filing time; where staff reply

SupportTicket.ownerID ● String! non-null scalar​

Organization alias the requester was acting in (chat.ActiveOrgID)

SupportTicket.subject ● String! non-null scalar​

SupportTicket.message ● String! non-null scalar​

SupportTicket.source ● SupportTicketSource! non-null enum​

Where the ticket was filed from

SupportTicket.status ● SupportTicketStatus! non-null enum​

SupportTicket.conversationID ● ID scalar​

Chat conversation the ticket was filed about; nil when filed from the Help page or not attached

SupportTicket.agentRunID ● ID scalar​

The conversation's latest agent_run at filing time; nil when the trace was not attached

SupportTicket.transcriptExcerpt ● String scalar​

Redacted transcript excerpt the user consented to attach; nil when unchecked

Staff link to the agent_run the user consented to attach; nil when unchecked

SupportTicket.updatedAt ● Time! non-null scalar​

Interfaces​

Node interface​

An object with an ID. Follows the Relay Global Object Identification Specification

Returned By​

createSupportTicket mutation ● setSupportTicketStatus mutation

Member Of​

SupportTicketEdge object