SupportTicketAttachment

What a ticket would carry from a conversation, built server-side from the conversation the caller can read. Shown to the user before sending so they can see exactly what is attached and uncheck either part.

type SupportTicketAttachment {
  transcriptExcerpt: String!
  traceLink: String
  agentRunID: ID
}

Fields

SupportTicketAttachment.transcriptExcerpt ● String! non-null scalar

Redacted excerpt, newest turns first: user and assistant text only, tool calls and tool results dropped, secret-looking values masked, capped at about 8 KB. Empty when the conversation has no text.

SupportTicketAttachment.traceLink ● String scalar

Staff link to the conversation's latest assistant run; null when it has none.

SupportTicketAttachment.agentRunID ● ID scalar

The conversation's latest assistant run; null when it has none.

Returned By

supportTicketAttachmentPreview query